5ph99 Privacy Policy

1. Introduction

5ph99 ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all users ("you," "Player," or "Data Subject") of the 5ph99 online gaming platform, accessible at https://5ph99.net (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Privacy Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It applies to all personal data collected through the Platform, our mobile applications, customer support channels, and any other interaction you have with 5ph99.

If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform and contact our support team to close your account.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register an account, complete KYC verification, make transactions, or contact our support team, 5ph99 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality;
• Contact Data: Email address, mobile number, residential address (including city, province, and postal code);
• Identity Verification Data: Government-issued ID number and type (e.g., Philippine passport, driver's license, SSS/UMID card), selfie or photo for liveness verification;
• Financial Data: GCash account number, PayMaya account details, BDO/BPI/Metrobank account information used for deposits and withdrawals;
• Account Data: Username, encrypted password, account preferences, and communication preferences;
• Support Data: Records of communications with our customer support team, including chat transcripts and email correspondence.

2.2 Information Collected Automatically

When you access and use the 5ph99 Platform, we automatically collect certain technical and behavioral data, including:

• Device Data: IP address, device type, operating system, browser type and version, device identifiers;
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the Platform;
• Transaction Data: Deposit and withdrawal history, bet history, bonus usage, and account balance records;
• Location Data: General geographic location derived from your IP address (country and city level).

2.3 Information from Third Parties

5ph99 may receive personal data about you from third-party identity verification providers, payment processors, fraud prevention services, and analytics partners, where such sharing is necessary to operate the Platform and comply with our legal obligations.

3. How We Use Your Personal Data

5ph99 processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 5ph99 player account;
• Identity Verification (KYC): To verify your identity and age in compliance with applicable gaming regulations and anti-money laundering (AML) requirements;
• Transaction Processing: To process deposits, withdrawals, and bonus credits to your account;
• Platform Operation: To provide, maintain, and improve the games, features, and services available on the 5ph99 Platform;
• Customer Support: To respond to your inquiries, complaints, and support requests;
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Responsible Gaming: To monitor gaming behavior and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion;
• Legal Compliance: To comply with applicable laws, regulations, court orders, and regulatory requirements, including those of PAGCOR and the NPC;
• Marketing Communications: To send you promotional offers, bonuses, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, 5ph99 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms and Conditions you have accepted, including account management and transaction processing;
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC/AML obligations and gaming regulatory requirements;
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure and fair gaming platform, preventing fraud, and improving our services, provided such interests are not overridden by your rights and freedoms;
• Consent: For marketing communications and certain cookie-based tracking, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

5.1 Service Providers

5ph99 shares personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BDO, BPI, Metrobank), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

5.2 Regulatory and Legal Disclosure

5ph99 may disclose your personal data to government authorities, regulatory bodies (including PAGCOR and the NPC), law enforcement agencies, or courts where required by law, court order, or regulatory directive. We may also disclose data where necessary to protect the rights, property, or safety of 5ph99, our players, or the public.

5.3 No Sale of Personal Data

5ph99 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Any sharing of data is limited to what is strictly necessary to provide our services and meet our legal obligations.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 5ph99's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and any material changes to this Privacy Policy that may result from it.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 5ph99 Platform. They help us recognize your device, remember your preferences, keep your session active, and understand how you interact with our Platform. Similar technologies such as web beacons, pixel tags, and local storage may also be used for comparable purposes.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that help detect fraudulent activity. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred currency display, and game lobby layout to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where players drop off, and how features are used — so we can improve the overall experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns. These are only placed with your consent.

6.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 5ph99 Platform. Instructions for managing cookies are available in the help documentation of your browser.

7. Data Retention

5ph99 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and Transaction Data: Retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations and gaming regulatory requirements;
• KYC Documentation: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later;
• Support Communications: Retained for up to three (3) years from the date of the interaction;
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymized within thirty (30) days.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized so that it can no longer be associated with you as an individual.

8. Data Security

5ph99 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 5ph99 Platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Strict access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure;
• Two-factor authentication (2FA) options for player accounts;
• Continuous monitoring for suspicious activity and automated fraud detection systems.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5ph99 will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5ph99:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy;
• Right of Access: The right to request a copy of the personal data we hold about you and information about how it is being processed;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer via the support email listed in Section 13 of this Policy. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines. We may require you to verify your identity before processing your request.

10. Children's Privacy

The 5ph99 Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations. 5ph99 does not knowingly collect personal data from persons under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the 5ph99 Platform, please contact our support team immediately so that we can investigate and take appropriate action.

11. Third-Party Links

The 5ph99 Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to data collected by 5ph99 and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the 5ph99 Platform.

5ph99 is not responsible for the content, privacy practices, or data handling of any third-party websites or services.

12. Updates to This Privacy Policy

5ph99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect. Your continued use of the 5ph99 Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 5ph99 protects your personal data.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 5ph99, please contact our Data Protection Officer (DPO):

5ph99 Data Protection Officer
Email: [email protected]
Support: Available 24/7 via live chat on the 5ph99 Platform

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

For more information about your rights and our platform rules, please also review our Terms & Conditions and Responsible Gaming pages.